Sloan Technologies LLC Voice over IP Terms of Service

Summary:

Sloan Technologies LLC offers advanced VoIP solutions for businesses, emphasizing reliability, cost-effectiveness, and flexibility. Services include high-quality voice calls, scalable plans, E911 compliance, and 24/7 customer support.

Key Features:

Monthly subscription plans (Base, Ridge, Summit) with customizable options.
Affordable international calling and equipment purchase/rental choices.
Professional installation services available for a one-time fee.
Monthly billing with various payment methods accepted.
30-day notice for cancellation; refunds possible per refund policy.
Annual payment adjustment occurs on the anniversary of the contract start date each year.

Service Level Agreement (SLA):

99.9% uptime guarantee, excluding scheduled maintenance.
Downtime credits issued if uptime falls below 99.9%.
Transparent billing and ongoing customer support.

Equipment and Hardware Clause:

Supplier retains ownership of VoIP equipment; lease or purchase options available.
Service Provider handles maintenance for leased equipment; Customer manages maintenance for purchased equipment.
End-of-lease options provided; defective equipment replacement during lease or ownership.
Customer responsible for proper use and timely reporting of equipment issues.

Intellectual Property Rights Clause:

Service Provider owns VoIP software and intellectual property.
Customer granted non-exclusive license for service access.
Unauthorized reproduction or modification is prohibited.
Customer's content and configurations remain their intellectual property.
Confidential treatment of intellectual property; termination ends license.

Regulatory Compliance Clause:

Both Parties must comply with local, state, and federal VoIP regulations.
Service Provider ensures necessary licenses and compliance with E911 requirements.
Compliance with data protection and privacy laws is required.
Fair business practices and customer complaint procedures established.

Liability and Indemnification Clause:

Service Provider not liable for damages unless due to misconduct or negligence.
Financial liability capped at total fees paid in the preceding six months.
Customer assumes inherent risks and is responsible for mitigating damages.
Indemnification for third-party claims provided; exclusions apply.
Prompt notice required for indemnification claims; arbitration for dispute resolution.

Dispute Resolution Clause:

Good faith negotiation as an initial step; escalation to senior management if necessary.
Non-binding mediation if direct negotiation fails.
Binding arbitration if mediation is unsuccessful; final and binding decision.
Legal proceedings initiated if negotiation, mediation, or arbitration fails.
Emergency relief exceptions for injunctive or equitable relief during dispute resolution.

Confidentiality Clause:

Both Parties commit to holding Confidential Information confidential.
Permitted exceptions outlined; reasonable security measures required.
Obligations continue post-termination for a specified duration.
Prompt return or destruction of Confidential Information upon termination.

911 Requirements Clause:

Equivalent access to emergency services provided.
Accurate location information transmitted as per E911 regulations.
Transparency about 911 service limitations communicated.
User location registration required; reliability standards pledged.
Compliance with legal and regulatory requirements emphasized.

Restrictions on Use:

Sloan Technologies LLC restricts the use of its VoIP services in specific applications, including but not limited to burglar and fire alarm monitoring, communication within elevator cabins, and similar critical, real-time scenarios where life safety or security is paramount. By accepting these terms, the Parties acknowledge these restrictions, absolving Sloan Technologies LLC from liability for issues arising from the prohibited use of VoIP services in such applications.